This company is not only a broker of incompetence, but a prime example of how not to conduct business. I implore anyone reading this review to steer clear of RoadRunner Auto Transportat all costs. He callously stated, "Too bad for you, I'll cancel your order," before hanging up on me. When I expressed my dissatisfaction, the person on the other end of the line, presumably the owner, responded with an astounding level of rudeness. This blatant attempt at price gouging left me dumbfounded. When I finally managed to get someone from the company on the phone, they had the audacity to inform me that my car was ready for pickup but required an additional payment of $300 to $400 beyond the original quote. Emails are equally ignored, as if my concerns and inquiries don't even matter to them. Phone calls go unanswered, and if by some miracle you get through, you're subjected to an eternity on hold before eventually having to hang up on yourself due to frustration and lack of patience. What's worse is that they still haven't managed to pick up my car or deliver it to its destination, despite their promises.Īttempting to contact this company is an exercise in futility. They failed to pick up my car on the agreed-upon date, leaving me stranded and anxious. I initially hired them to transport my car from New York to Florida, and that's when my ordeal began. This company's incompetence and complete lack of professionalism have left me flabbergasted and infuriated. I cannot emphasize enough how utterly horrendous my experience with RoadRunner Auto Transport has been. This is by far the worse company to exist in the USA. I wish there was an option for -100 stars.
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